With this perspective, AI systems are being designed to be able to solve specific customer problems. While they will not be able to replace real human service agents in addressing complex concerns, AI systems will increasingly be able to relieve human agents of standard tasks – and thus give human agents more time for the tasks that only they can do. Deutsche Telekom has a range of different digital assistants, most of which are recognizable as such to customers.
They can handle routine tasks, and they can be available around the clock. By developing its own smart software for such tasks, the company can thus save considerable time and expense – and nerves!Ĭhatbots can make customer service more effective and efficient.
ELIZA CHATBOT DEUTSCH MANUAL
Standard queries from corporate customers can easily call for a thousand manual actions in various software systems – actions such as entering bookings and process commands, and initiating orders. And it is testing AI-based software, computers, voice control functions and chatbots, with a view to making customer service more efficient, for consumers and corporate customers alike. Instead of buying "off-the-shelf" AI systems and robots, which can be expensive, Deutsche Telekom is developing its own AI solutions – via its developer teams, and with the support of partners.
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